Terms of Service
Welcome to CUTESONIC. These Terms of Service ("Terms") govern your access to and use of the CUTESONIC website, products, companion app and services. By accessing this website or purchasing products from CUTESONIC, you agree to be bound by these Terms. If you do not agree to these Terms, please discontinue use of the website.
1. Company Information
Customer Support
- Email: support@cutesonicai.com
Official Website: https://www.cutesonicai.com
2. Eligibility
By using this website, you represent that:
- You are at least 18 years old and have the legal capacity to enter into a binding contract; or
- You are using the website under the supervision of a parent or legal guardian who accepts these Terms on your behalf
You agree to provide accurate, complete and current information when placing orders or creating an account. You are responsible for keeping your account credentials confidential and for all activity that occurs under your account.
3. Product Information
CUTESONIC strives to ensure that all product descriptions, specifications, images, pricing and content displayed on the website are accurate. Occasional errors may still occur, and appearance may vary slightly from photographs due to lighting, display settings, the nature of plush materials and colour dye lots.
CUTESONIC reserves the right to:
- Correct errors
- Modify product information
- Update pricing
- Limit quantities
- Discontinue products
These actions may be taken without prior notice.
4. Orders
All orders are subject to acceptance and availability. Receipt of an order confirmation does not guarantee final acceptance of an order.
CUTESONIC reserves the right to refuse orders, cancel orders, limit purchase quantities and restrict transactions where permitted by applicable law. Where we cancel an order after payment has been collected, the amount paid for that order will be refunded in full.
5. Pricing & Payments
Prices are displayed in the currency shown at checkout. Where a currency conversion applies, the conversion rate and any conversion fee are applied by your payment provider and are outside our control.
Accepted payment methods are those displayed at checkout and may include major credit and debit cards, PayPal, Apple Pay, Google Pay and Shop Pay, depending on your location, device compatibility and payment provider availability.
You are responsible for any sales tax, import duties, VAT or similar charges applied to your order. Prices, promotions and availability may change without notice. If a pricing error occurs, we may cancel the affected order and refund any amount already paid.
6. Reservations, Deposits and Pre-Orders
- Some CUTESONIC products are offered for reservation before they are in stock. A reservation is not a purchase, and no product is shipped at the time a reservation deposit is paid
- Reservation deposits are fully refundable on request before your order is confirmed for a shipping batch
- The remaining balance and any applicable shipping charge are collected before your order is dispatched
- Where a product is funded through a third-party crowdfunding platform, the pledge is a transaction between you and that platform and is governed by that platform's terms, refund rules and dispute process. CUTESONIC cannot process refunds for payments collected by a third-party platform
- Shipping dates published for reservations and pre-orders are estimates. Production, testing and logistics can shift these dates, and we will notify you of any material change
- Reservation, deposit and promotional cashback terms are set out in more detail in our Refund Policy and Shipping Policy
7. Shipping
Shipping and delivery estimates are provided for convenience only. Actual delivery times may vary due to factors beyond CUTESONIC's reasonable control. Customers should review our Shipping Policy for complete shipping information, including the regions we serve, battery transport restrictions and shipping address requirements.
8. Returns & Refunds
All returns, refunds and quality-related requests are governed by our Refund Policy. Customers agree to follow all procedures described within the Refund Policy when requesting assistance. Returns must be pre-authorised by our customer support team and sent only to the Returns Centre specified in your return authorisation email.
9. Product Quality Support
CUTESONIC provides support for verified product quality issues reported within 30 days after delivery. Eligible situations may include:
- Shipping damage
- Missing parts or accessories
- Manufacturing defects
- Functional failures on arrival, including failure to power on, charge or pair with the companion app
- Sensor, microphone or speaker faults present on first use
- Incorrect product received
After review and approval by CUTESONIC, available resolutions may include replacement parts, a replacement product, a partial refund or a full refund. The final resolution is determined by the circumstances of each case. All requests remain subject to our Refund Policy.
10. Limited Warranty
In addition to Product Quality Support, CUTESONIC products include a limited warranty against defects in materials and workmanship for 12 months from the date of delivery. Approved claims are resolved by repair, replacement parts or product replacement at our discretion.
- The warranty is not transferable and applies to the original purchaser
- Full warranty terms, including exclusions and who bears return shipping costs, are set out in our Refund Policy
11. Support Exclusions
Product Quality Support and the Limited Warranty do not apply to:
- Accidental damage, including drops, collisions, liquid or water damage, and sand or dirt ingress
- Damage caused by pets or animals
- Improper use, abuse or negligence
- Unauthorised modifications, disassembly or repairs
- Damage caused by using non-approved chargers, cables or power adapters
- Attempts to modify, downgrade or install unauthorised firmware or third-party software
- Use outside the operating conditions described in the product documentation
- Normal wear and tear, including cosmetic wear, matting or pilling of plush fabric and fur
- Damage occurring after delivery due to improper storage or maintenance
- Cosmetic issues that do not affect product functionality
- Issues caused by failure to follow product instructions or safety guidelines
- Consumable parts that have reached the end of their normal lifespan
12. Companion App and Connected Services
- Some features require the companion app, a user account, a compatible mobile device and an internet connection
- You are responsible for keeping the app and the product firmware up to date, and for any data or network charges incurred
- Connected features may be updated, changed, suspended or discontinued over time, and may not be available in every region or language
- Voice, audio and interaction data handled through the app or connected services are processed as described in our Privacy Policy
- You must not attempt to reverse engineer, tamper with or bypass the security, safety or account controls of the product, the app or the connected services
13. Safety and Intended Use
- CUTESONIC companion robots are consumer products designed for companionship and interaction. They are not medical, therapeutic, diagnostic or veterinary devices, and must not be relied on for the health, safety or care of any person or animal
- Products contain rechargeable lithium batteries and must be charged, stored and operated according to the product documentation. Do not charge a damaged or swollen battery, and do not leave a device charging unattended for extended periods
- Adult supervision is required for children using the product. Keep small parts, cables and packaging away from young children and pets
- Do not expose the product to water, extreme heat or fire unless the product documentation states that it is suitable for those conditions
- Stop using the product and contact customer support if it becomes unusually hot, emits an odour, or shows any sign of battery damage
14. Intellectual Property
All website content, including but not limited to logos, product images, videos, graphics, text, website design and brand assets, is owned by CUTESONIC or its licensors and protected under applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, published or used without prior written permission.
15. User Conduct
You agree not to:
- Violate any applicable law or regulation
- Engage in fraudulent activity, including the misuse of promotional offers or cashback terms
- Upload or transmit malicious software
- Attempt unauthorised access to any account, system or network
- Interfere with the operation, security or availability of the website, app or services
- Impersonate another person or misrepresent your affiliation with any person or entity
Violations may result in account restrictions, order cancellation or legal action.
16. Limitation of Liability
To the extent permitted by applicable law, CUTESONIC's liability arising from or relating to an order, or to your use of the website, app or services, is limited to the value of the affected order.
To the extent permitted by applicable law, CUTESONIC is not liable for indirect, incidental, special, punitive or consequential damages, or for loss of data, profits, goodwill or anticipated savings, arising from the use of, or inability to use, the website, app, services or products.
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under mandatory law, including liability for death or personal injury caused by negligence, or for fraud.
17. Third-Party Services
This website, app and services may contain links to, or rely on, third-party websites, platforms or applications, including crowdfunding platforms, payment providers, hosting and analytics providers.
- CUTESONIC does not control and is not responsible for the content, availability, security or privacy practices of third parties
- Customers access third-party services at their own discretion and risk, and the terms of those third parties apply to that use
18. Privacy
Customer information is handled according to our Privacy Policy. By using this website, customers consent to the collection and processing of information as described in that policy.
19. Your Statutory Rights
Nothing in these Terms limits or excludes any right you have under mandatory consumer protection law in your place of residence, including any statutory right of withdrawal, warranty or remedy.
- Where mandatory local law provides a longer protection period or a broader remedy than these Terms, that law prevails
- Where mandatory local law provides a right of withdrawal for distance sales, you may exercise it in accordance with that law
- Residents of the European Economic Area, the United Kingdom and Switzerland may have additional rights under applicable consumer law
20. Modifications
CUTESONIC reserves the right to update, modify or replace these Terms at any time. Updated versions become effective immediately upon publication on this website and will not apply retroactively to orders already placed. Continued use of the website after publication constitutes acceptance of the revised Terms.
21. Contact Information
Customer Support
- Email: support@cutesonicai.com
Official Website: https://www.cutesonicai.com
By using this website, you acknowledge that you have read, understood and agreed to these Terms of Service.