Frequently Asked Questions

Yes — advanced AI chat, knowledge queries and firmware updates require a stable Wi-Fi connection. Cutesonic works on 2.4GHz Wi-Fi only; 5GHz networks are not supported.

Every Cutesonic includes a complimentary 6-month subscription period, starting when you activate the product.

After that period the AI subscription continues at $9.90/month, or at a discounted prepaid rate of $25.00 for 3 months or $39.90 for 6 months.

Voice interaction is optional and only active when you use it. Voice is processed to generate a real-time AI response — we do not use voice or conversation data for advertising, and we never sell it.

Personal information is kept only for as long as necessary for the purposes described in our Privacy Policy. Device and interaction data linked to your account is deleted or anonymised when you delete your account. Like most connected products, some data may be processed on servers outside your country. The Privacy Policy explains retention, international transfers and how to exercise your privacy rights.

Continuous AI chat: up to 4 hours. Standby time: up to 14 hours.

Charge Cutesonic on the included charging dock or with a USB-C cable. A full charge takes about 3–4 hours. Use only the supplied dock, cable and power adapter, and avoid leaving the device on charge for extended periods.

Never submerge the electronic core in water, and do not put the product in a washing machine or dishwasher.

To clean the plush surface, wipe the fur gently with a soft, slightly damp cloth and a cleaning product recommended for faux fur, then let it dry completely before use.

We currently ship to:

• 48 contiguous United States only
• Canada — excluding Yukon, Northwest Territories and Nunavut
• Australia mainland and Tasmania

Standard shipping takes 7–14 business days; expedited shipping takes 3–7 business days. Delivery delays may occur due to customs.

We are not able to ship to:

• Non-mainland U.S. destinations and military addresses: Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, Northern Mariana Islands, U.S. Minor Outlying Islands, APO/FPO military addresses

If an order is placed from a restricted location, we will contact you within 2 business days to cancel the order for a full refund or to discuss alternative options.

30-day money-back guarantee. Unused items can be returned within 30 days of delivery. Return shipping is at your cost unless the item arrived defective.

One-year limited warranty. Every Cutesonic is covered for 12 months against hardware manufacturing defects. Damage caused by human misuse is not covered.

Full terms, including how to start a return, are in our Refund Policy.

Please contact our support team within 7 days of receiving your order, and include:

• your order number
• a clear photo or short video showing the damage or defect

We will arrange a replacement or a refund accordingly. If the product appears damaged, overheating or unsafe, please stop using it and contact us before charging or operating it further.